Version 23.01 (February 2023)
As part of running a small not-for-profit organisation, Transliving International collects necessary data in order to run its activities including events and shop sales. The type of data and how we use the data depends on your contact or involvement with Transliving. This includes general enquiries, membership, ticket purchases and making a purchase from our online shop. Transliving only holds information for advertising, marketing and public relations in connection with its core business; this may include past, existing or future customers or suppliers.
As Transliving only processes personal data for core business purposes, it is exempt from registration with the Information Commissioner’s Office (ICO).
|Address||Transliving, PO BOX 3, Basildon, Essex, SS13 3WA|
|Phone Number||(+44) (0) 1268 583761|
We will collect data provided by you in order to deal with your enquiry; this may include your name and contact details and other information you supply.
We will collect details applicable to your membership, including your name (and an alternative name), address, postcode, telephone number, email and details of spouse (when supplied).
Shopping & Online Sales
We will collect and process the following information: name and contact details, details of orders (including goods, sizes and preferences [such as colour]), and invoices and payments.
Ticketing and Events
We will collect, process, store and use personal data when you book a ticket to an event including your name, address, email address, dietary requirements, and room preferences together with payment information. We may also collect personal data that you give to us about other people if you register them to attend an event.
Payments by Phone or Post
When you supply card details by phone or by post we destroy the details of the card as soon as the payment is made. Our card processing machine produces a receipt with the last 3 digits of the card used. These are retained for seven years, before being destroyed.
All personal data that you provide to us must be true, complete and accurate. If you provide us with inaccurate or false data, and we suspect identify fraud, we will record this.
If you are submitting personal data belonging to another person (such as when purchasing an event ticket on their behalf), you agree that you have notified that person of this privacy notice and, where necessary, obtained their consent so that we can lawfully process their personal data in accordance with this policy.
When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.
The personal information we process is provided to us directly by you for one of the following reasons:
We use the information that you have given us to undertake membership functions, run ticketed events, process orders, produce invoices, take payments, and handle enquiries.
We will only share this information (in part or in full) if there is a legal duty to do so, or if we have your clear written or electronic consent.
We store your information on secure servers provided by our web hosting company.
We do not allow other individuals or organisation to access your data unless they have a legal reason for doing so.
We use Stripe for online payments; we do not store details of your chosen payment method, for example, debit or credit card details. We use Ticket Tailor for processing tickets sales (who also use Stripe for online payments). Stripe and Ticket Tailor both store data in accordance with their own privacy policies.
We use Zoho Campaigns to facilitate our subscribed email lists (we only store your chosen email, first name and topic preferences).
Unless you give written or electronic consent, we keep your personal data for a maximum period of 24 months. We will then dispose of your information (or the parts for which you have not given consent) by erasing it from our servers.
Under data protection law, you have rights, including: